Shipping policy
At WristNexo, we want every order to arrive safely and smoothly. This policy explains how we process, ship, and deliver our watches and bracelets.
1. Order Processing
- Orders are processed within 1–3 business days after payment is successfully confirmed.
- Orders placed after 5:00 PM on weekends, or during U.S. public holidays will be processed on the next business day.
- Orders are processed and shipped Monday through Friday, excluding weekends and holidays.
2. Estimated Delivery Times:
We currently ship to customers within the United States.
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Standard Shipping : 7–12 business days
3. Shipping Costs
Free Shipping is available on eligible orders. Any applicable shipping charges will be displayed clearly during checkout before you complete your purchase.
4. Tracking Your Order
When your order has been shipped, you will receive a shipping confirmation email containing tracking information when tracking is available.
Tracking updates may take some time to appear after the package enters the carrier's system. If your tracking information does not update immediately, please allow additional time for the carrier to scan and process the shipment.
5. Delivery Delays
Although we work to keep deliveries moving as expected, unexpected delays can sometimes occur.
Possible causes include:
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Carrier delays or operational issues
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Severe weather conditions
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Public holidays
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High shipping volumes
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Incorrect or incomplete shipping information
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Customs or local delivery procedures
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Other circumstances outside our control
If your package is delayed, we recommend checking the tracking information first. If you still need assistance, please contact us.
6. Shipping Address
Please make sure your shipping information is correct and complete before placing your order.
WristNexo cannot be responsible for delivery problems caused by an incorrect, incomplete, or outdated address provided by the customer.
If you notice an address mistake immediately after placing your order, contact us as soon as possible. We will do our best to assist, but we cannot guarantee that an address can be changed after an order has entered processing or shipment.
7. Lost or Missing Packages
If your tracking information shows that a package has been delivered but you cannot locate it, please first check around your delivery location and with household members, neighbors, or the local carrier.
If the package still cannot be located, contact us so we can help you determine the appropriate next step.
8. Damaged Packages
If your watch or bracelet arrives damaged, please contact us promptly with your order information and clear photos of the item and packaging.
This helps us review the issue and provide the appropriate assistance.
9. Incorrect or Missing Items
If you receive an incorrect item or your order appears to be missing an item, please contact our support team as soon as possible.
Include your order number and, when appropriate, photos of the package and products received so we can investigate the issue.
10. Changes to This Policy
WristNexo may update this Shipping Policy from time to time to reflect changes in our shipping services or procedures. Any updated version will be published on this page.
Contact Us:
email: support@wristnexo.org ,
Phone: +1 9254964774
Address: 8375 Sultana Ave unit 2, Fontana CA 92335, USA.